FAQ
FREQUENTLY ASKED QUESTIONS
Where does Prep & Gather ship?
We ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO military addresses, P.O. Boxes, or international destinations.
How much does shipping cost?
Standard shipping is free for eligible orders within the contiguous United States.
How long does order processing take?
Orders are generally processed within 1–3 business days, Monday through Friday, excluding federal holidays.
How long does delivery take?
Standard delivery generally takes 3–7 business days after processing. The estimated total time from order placement to delivery is normally 4–10 business days.
Which carriers do you use?
We may use USPS, UPS, FedEx, or another suitable carrier depending on the destination and package.
How can I track my order?
When tracking becomes available, we will send it to the email address used at checkout. Tracking may require up to 48 hours to update after the shipping label is created.
Can I cancel or change my order?
Contact support@prepgather.com as soon as possible. We will try to assist before fulfillment begins, but changes or cancellations cannot be guaranteed after an order enters processing or ships.
What is your return period?
Eligible products may be returned within 30 calendar days after delivery.
How do I start a return?
Email support@prepgather.com with your order number, the product you want to return, and the reason for the return. Wait for authorization and the correct return address before mailing anything.
Do you accept exchanges?
Yes, eligible products may be exchanged subject to availability. Contact customer service before returning the original product.
Who pays return shipping?
Prep & Gather pays reasonable return shipping costs for verified damaged, defective, or incorrect products. Customers pay return shipping for preference-based returns.
Do you charge a restocking fee?
No restocking fee is charged for eligible returns.
How long do refunds take?
After an authorized return is received, inspected, and approved, we process the refund to the original payment method within five business days. Your payment provider may require additional time to post it.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal, subject to availability at checkout.
What should I do if my order is damaged or incorrect?
Contact us within seven days of delivery. Include your order number and photographs of the product, packaging, damage, and shipping label.
Where do your products come from?
We purchase products from suppliers and hold inventory for fulfillment. We work to provide accurate product descriptions and quality checks.
How do I contact Prep & Gather?
Email: support@prepgather.com
Phone: +1 517-812-2182
Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time