Refund policy

RETURN & REFUND POLICY

Last Updated: September 19, 2026

At Prep & Gather, we want you to be satisfied with your purchase. This Return & Refund Policy explains the requirements and procedures for returns, exchanges, damaged products, and refunds.

CONTACT INFORMATION

Prep & Gather
Operated by SHARONDA 94SB QIVOLENT LLC
3027 Kirklevington Dr
Lexington, KY 40517
United States

Email: support@prepgather.com
Phone: +1 517-812-2182
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time, excluding federal holidays.

30-DAY RETURN PERIOD

You may request a return within 30 calendar days after the date your order is delivered.

To qualify for a return, the product must:

  • Be unused, unwashed, and in its original condition;

  • Include its original packaging, accessories, manuals, and components;

  • Show no signs of misuse, damage, alteration, or excessive handling; and

  • Be accompanied by your order number or other proof of purchase.

RETURN AUTHORIZATION

Before returning a product, contact support@prepgather.com. Include your order number, the product you wish to return, and the reason for the return.

Do not mail a product to our company address or any address shown on the shipping label without authorization. We will provide the correct return address and instructions after approving the request. Unauthorized returns may be delayed or refused.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS

Please inspect your order promptly after delivery. If a product arrives damaged, defective, incorrect, or incomplete, contact us within seven days of delivery.

Include your order number and clear photographs of:

  • The product;

  • The damage or defect;

  • The packaging; and

  • The shipping label.

If the claim is approved, Prep & Gather will provide an appropriate replacement, refund, or other resolution. We will cover reasonable return shipping costs when the product is confirmed to be damaged, defective, or incorrect.

CUSTOMER-PREFERENCE RETURNS

If you return a product because you changed your mind, selected the wrong item, or no longer want the product, you are responsible for return shipping costs. Original shipping charges, if any, are not refundable unless required by law.

We recommend using a trackable and insured shipping service. Prep & Gather is not responsible for customer returns that are lost or damaged in transit.

EXCHANGES

We accept exchanges for eligible products, subject to availability. Contact us before returning the original product.

The fastest way to obtain a different product is usually to return the original product and place a new order after the return is approved. Any price difference will apply.

NON-RETURNABLE PRODUCTS

The following products cannot be returned unless they arrive damaged, defective, or incorrect:

  • Gift cards;

  • Clearance or final-sale products clearly identified as final sale;

  • Personalized or custom-made products;

  • Products damaged through misuse, improper care, or unauthorized modification;

  • Used products or products without their original components; and

  • Products that cannot be returned for health, hygiene, or safety reasons after use.

REFUNDS

After we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within five business days. Your bank, card issuer, PayPal, or payment provider may require additional time to post the refund to your account.

We do not control payment-provider posting times.

If you have not received an approved refund after a reasonable processing period, first contact your bank or payment provider and then contact us at support@prepgather.com.

RETURN SHIPPING COSTS

  • Prep & Gather pays reasonable return shipping costs for verified damaged, defective, or incorrect products.

  • The customer pays return shipping costs for preference-based returns.

  • We do not charge a restocking fee for eligible returns.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We will attempt to cancel orders that have not entered fulfillment or shipped, but cancellation cannot be guaranteed.

Once an order has shipped, it must be handled under this Return & Refund Policy.

CHARGEBACKS

Please contact us before initiating a payment dispute. We will make a reasonable effort to investigate and resolve order, delivery, return, or refund concerns directly.

This policy does not limit any non-waivable rights available under applicable law.